TERMS & CONDITIONS

OceanSense CONFIRMATIONS and CANCELLATIONS 

OceanSense works together with boat operators who reserve the right at any time to cancel any program. Being the reason for this the weather conditions or any other reason. If, in the opinion of the Skipper, the trip cannot be continued for any reason, then the skipper may terminate the session at any time.

Trips are subject to minimum numbers and may be cancelled or have schedule changes (with or without notice) for a variety of reasons, including, but not limited to bad weather condition and technical disruptions. OceanSense will not be responsible for paying costs or expenses you may incur as a result of change of time or cancellation.

If we, the OceanSense staff cancel the dive, either we can place your booking on hold for another time, you can reschedule the trip at the time of cancellation, or a refund will be provided.

Times are subject to change. Confirmation of the trip will depend on the sea conditions and weather. We will monitor this closely and if the weather or sea conditions are unsuitable, we will let our customers know as soon as we can. If we have to cancel or rebook you for another date we will let you know the status of the trip as soon as possible.

We send out an email and text message the day before the dive commencement around 3:30 pm to inform you of the status of the trip and its departure time.

OceanSense is not a common carrier and reserves the right to refuse to carry any passenger, baggage or goods without assigning any reason. Therefore passengers shall comply with the Navigation Act 1912 (as amended 1079) and all regulations, orders or instructions given by the skipper.

CUSTOMER CANCELLATIONS and REBOOKINGS

Due to the terms and conditions of our boat providers we must adhere to their cancellation policies.

​If any of the medical questions on your questionnaire or at check in are answered ‘YES’, a doctor’s clearance may be required before you can join us. If a doctor’s clearance is required and cannot be produced on the day of your dive, the above cancellation policies apply.

A failure to complete necessary tasks, or inability to complete tasks will not result in a refund, however, at instructor’s discretion, arrangements may be made for an additional day of instruction.

 

Courses customer cancellations:

Non-attendance or cancellation made 03 days or less prior to date incurs a 100% cancellation fee. NO REFUNDS.


A cancellation made between 04 and 07 days prior to date incurs in a AU$250 cancellation fee.

 

A cancellation made with more than 08 days prior to date incurs in a AU$60 cancellation fee.

 

Certified exploration days customer cancellations:

 

Non-attendance or cancellation made 03 days or less prior to date incurs a 100% cancellation fee. NO REFUNDS.

 

A cancellation made with more than 03 days prior to date incurs in a AU$60 cancellation fee.

This program booking is transferable to another certified Freediver. However you will need to give us at least 24 hours before the trip is scheduled for us to amend.

 

Retreats and getaways customer cancellations:

Non-attendance or cancellation made 15 days or less prior to date incurs a 100% cancellation fee. NO REFUNDS.


A cancellation made between 16 and 30 days prior to date incurs in a AU$500 cancellation fee.

 

A cancellation made with more than 30 days prior to date incurs in a AU$60 cancellation fee.

NO-SHOWS

Failure to turn up for your course or session at the time stipulated by OceanSense incurs a 100% cancellation fee. NO REFUNDS.

SEASICKNESS AND EQUALIZATION

The above includes (but is not limited to) seasickness and equalization issues. If you find yourself dealing with seasickness or being unable to equalize, our crew will look after you and ensure you are comfortable and safe. However, as this is not something in our control, we will not issue any rebookings or refunds for inability to equalize or being seasick and not completing dives.

We suggest you consider seasickness tablets to minimize the risk of seasickness affecting your trip.

GIFT VOUCHERS

May also be called gift cards or gift certificates and they all are: 

  • Non-refundable. 

  • To be claimed/applied within 1 year. 

  • Not to be redeemed for cash. 

  • Kept under the customers name so if it is lost it will still available. 

  • The voucher can be transferred to another person or service offered by OceanSense.

Our cancellation policies apply to all services offered by OceanSense, unless stated otherwise for a specific item or service provided by OceanSense. All gift vouchers are worth the dollar value and can be used for any other goods/service provided by OceanSense. As such, if a product price has changed and the owner wants to use it for the assigned product, the customer is to pay the difference.

ENROLMENT FORMS

Each customer participating on any of our programs must complete any of the appropriate statements asked by the instructor or management. 

This documents may be sent out to you with your booking confirmation or given at the day of the program. 

DIVE MEDICALS / DOCTORS CLEARANCE

You may be required to also complete a valid 4005.1 AS Dive Medical or doctors clearance prior to your dive if you answer “YES” to any of the following questions:

You are taking medication

You are suffering from an injury/illness that affects your ability to freedive, snorkel or swim.

These will be required if you have been prescribed a medication or have been diagnosed since your last dive medical.

 

COURSES REQUIREMENTS

All courses requirements are shown in our program’s information, including but not limited to:

  • Must be 12 years old or older.

  • Must be able to swim 200 meters. 

  • Have no medical conditions related to this activity.

DISCLAIMER – Web use

To the fullest extent permitted by law, OceanSense.com.au absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. OceanSense.com.au gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.

Whilst we, at all times endeavor to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of OceanSense.com.au to bear any entire costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.

EXCLUSION OF COMPETITORS

If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of OceanSense. OceanSense expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party.

If you breach this term, then OceanSense will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. OceanSense.com.au reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.

COPYRIGHT, TRADEMARK AND RESTRICTIONS OF USE

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular, you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

OceanSense expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

 
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